Patient Portal Transition FAQs
What portal should I use?
Starting September 2, all new communication, forms, and patient messages will go through our Medent portal. If your visit occurred before September 2, you can still access past records, letters, and billing through your Athena portal.
How do I get forms or letters from my child’s last visit?
If your child’s visit was before September 2, 2025, forms and letters will be available in your Athena portal. For visits on or after September 2, use the Medent portal or contact the office directly.
Where do I pay a bill?
Bills for services before September 2 should be paid through the Athena portal. All future billing will be handled through Medent.
Can I still access past records or forms?
Yes. You will continue to have access to the Athena portal for historical information such as visit summaries, vaccination records, and school forms submitted before September 2.
How do I get help setting up my new portal?
Our front desk team is happy to help! You can also ask a staff member in the office or use our website’s chat feature to request Medent portal assistance.
I’m submitting a school/camp form to be completed —what do I do?
You can continue to use our chatbot to request this.
I’m looking for a form that was completed prior to September 2nd. Where do I find it?
You can find these forms and letters in your Athena portal.